12th Annual Confirmit ACE Awards Recognize Outstanding Dedication to
Improving Customer Experiences
Boston, June 16, 2017 – Homesite Insurance (Homesite) has been awarded a 2017 Confirmit ACE (Achievement in Customer Excellence) Award in the Innovation in Customer or Employee Engagement category. This distinct honor demonstrates Homesite’s long-term commitment to using innovative approaches in their programs.
Established in 2005, Confirmit’s ACE Awards program honors a client’s outstanding work and meaningful contributions to the achievement of universal customer excellence. Receiving a Confirmit ACE Award demonstrates Homesite’s stand-out application of Voice of the Customer processes and its ongoing commitment to enhancing the customer experience and driving business and cultural change.
“We’re proud to be a recipient of a 2017 Confirmit ACE Award, as it reflects our dedication to the customer experience and our customer-first culture,” said Christopher Allen, Director of Customer Experience and Operations at Homesite. “Our Voice of the Customer program has been a key driver in delivering value to our organization from top to bottom, and this recognition from Confirmit will further fuel our efforts in customer experience excellence.”
“We’re delighted to honor Homesite as a 2017 Confirmit ACE Award winner for their proven innovation and excellence in their Voice of the Customer Program,” said Ken Østreng, President and CEO of Confirmit. “The customer experience is a critical component of the business, and Homesite continues to show their commitment to listening to their customers to better understand their needs, drive business change and deliver an exceptional experience.”
For more information about Homesite, please visit www.homesite.com.
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2017 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2016. For more information on awards criteria, visit www.confirmit.com/ace-awards.
Homesite Insurance (www.homesite.com) offers insurance coverage for Home, Renters, Condo, Small Business, Term Life and Flood. Founded in 1997, Homesite was the first company to enable customers to purchase insurance directly online, during a single visit. Since then, we’ve continued to innovate, meeting the needs of more than 1 million customers and their changing expectations. There’s one thing that has stayed the same since our founding: our commitment to our customers, partners and employees. Connect with us on Facebook, LinkedIn, and Twitter.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.